Our web hosting doesn’t include mailboxes, and websites can’t send mail straight from the server. That is on purpose: mail sent from shared web servers often lands in spam. A real mail provider gets your mail into inboxes.
1. Get a mailbox for your domain
Pick one, they all work with a site hosted here:
- Zoho Mail: has a free plan for a few users.
- Google Workspace or Microsoft 365: paid, with Gmail or Outlook.
- The email that comes with your domain at many domain companies.
The provider tells you which MX, SPF and DKIM records to add in your DNS. Add them exactly as they say. They don’t touch the A records that point your website to us.
2. Connect WordPress to it
- In WordPress, go to Plugins → Add New and install WP Mail SMTP (or FluentSMTP).
- Choose Other SMTP and fill in what your mail provider gives you, for example for Zoho Mail:
– SMTP host smtp.zoho.com (or smtp.zoho.eu for an EU account) – Encryption TLS, port 587 – Username your full email address – Password an *app password* made in your mail account’s security settings
- Set From email to the same address.
- Send the plugin’s test email to yourself.
Contact forms, WooCommerce orders and password resets now go out through your mail provider.
Use port 587 (or 465). Port 25 is blocked on our web servers for everyone, so spam can never be sent from them.
Questions about your setup? Open a ticket.